Frequently Asked Questions

• What benefits do I get if I upgrade to Enterprise?
  The Enterprise subscription entails

  1. Opportunity to develop features specially for your website users;
  2. Consultations and every work day contact with a personal Project Manager who will be discussing your project roadmap and plan work of the development team so that we meet your deadlines and requirements;
  3. Design team, who will work on your project, development team;
  4. Hosting service.
• What is the SLA for the Enterprise customers?
  We have a special night support developer, who is always on touch with you through ticket request in case of unpredictable server downs. We also have a 24/7 development team who is always ready to fix any urgent situation for your platform at our off hiurs for additional price, contact your manager to know more.
• What services do you provide for Enterprise clients?
  For our Enterprise clients we provide personal project management service, graphic design prototyping, custom software development Frontend/Backend, Devops engineering, CI/CD pipeline building, cloud hosting service, technical support hosting service, transfer cloud to a different provider.
• How to calculate the cost of the project development?
  Initially for each Enterprise client we offer graphic design prototyping of the future website. When design is ready we can estimate the exact cost of the feature development.
• Will releases disrupt work of my website?
  We use Continuous Integration and Continuous Deployment pipelines for releases thus most the modifications won't affect the site work at all. The more complex system updates are striving to make our releases as seamless as possible, and our Project Manager confirm major release dates and time with you in advance.
• If my feature benefits your product can you do it for free?
  A free option that is available is suggesting a new feature on our website https://community.scrile.com/b/connect/. There you could leave your suggestions and we consider while planning our future developments. The priority of each task is determined accordingly to our product vision and based on the feedback from our customers.
• How can I test a Demo?
  For the testing purposes we offer $10 subscription plan. Please follow that link to sign up on the Startup plan. You can also book a meeting with our account managers who will make a demo of the Scrile Connect and introduce more features on individual call. For that purpose you could write us a message on the Contact Us page.